Refund policy

Last updated: April 12, 2026

We want you to love your purchase. If something isn't right, we're here to help.

Damaged, Defective, or Incorrect Items If your item arrives damaged, defective, or not as described, contact us within 30 days of delivery with a photo of the issue and we'll issue a full refund — no return necessary. Refunds are processed to your original payment method within 5–10 business days.

Non-Refundable Items We do not accept refund requests for change of mind, incorrect size selection, or items damaged through customer misuse. Sale items and gift cards are non-refundable.

How to Request a Refund Email us at Cheryl@CreatureOfSpirit.com with your order number and a photo of the issue. We'll respond within 1–2 business days.